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Industries

Built for Australian service businesses.

Lyraa works across most small-to-mid service sectors. Some we've tuned deeply — others we handle well out of the box. Here's where we fit.

Where we go deep

Four industries we've built for.

Specific pain points, specific integrations, specific scripts — not generic "one-size-fits-all" handling.

01 · TRADES

Every missed call is a missed job.

Tradies lose an estimated $4,200 a month to unanswered calls. Customers don't leave voicemails — they dial the next plumber. Lyraa picks up every time, qualifies the lead, and books the job straight into ServiceM8 or your calendar.
  • Emergency calls at 2am for burst pipes, power outages, or no-hot-water
  • Quotes needed instantly — whoever responds first usually wins the job
  • On-site and can't pick up while using the tools
  • Admin hours lost to phone tag, SMS follow-ups, and reschedules
Caller · 11:47pm Saturday

"Mate, hot water's making a weird banging noise and the pressure's dropped off. Can someone come out first thing tomorrow?"

Lyraa

"No worries, I'll get someone sorted. Sounds like it could be the pressure valve — could be urgent. I've got an emergency slot at 7:30am, or a regular booking at 10. Which suits?"

Booked 7:30am · ServiceM8 updated · SMS confirmation sent

02 · NDIS & DISABILITY CARE

A front desk that understands care.

NDIS participants, families, support coordinators, and workers all call for different reasons. Missing any of them causes harm — not just revenue loss. Lyraa routes calls intelligently, captures the right information, and never makes assumptions about who's calling or why. Built with input from Australian NDIS providers.
  • Participants and families calling outside office hours with care questions
  • Support coordinators needing urgent schedule changes
  • Workers calling in sick, running late, or reporting incidents
  • New participant enquiries where first impression sets the relationship
Caller · Support Coordinator

"Hi, I'm calling about one of my participants — we need to reschedule his Thursday afternoon support. Can someone confirm the new time?"

Lyraa

"Of course. I'll need the participant's name and reference — I won't discuss any personal details on this call, but I'll flag it as urgent to the coordinator team and they'll confirm within the hour. What's the best number?"

Urgent flag raised · Coordinator notified · Privacy maintained

03 · PROFESSIONAL SERVICES

Handles intake. Never gives advice.

Lawyers, accountants, and consultants can't have untrained staff (human or AI) giving professional advice. Lyraa is configured never to answer substantive legal, tax, or financial questions — only to book consultations, take intake details, and route callers to the right specialist. Hard-coded. Not optional.
  • Clients calling with time-sensitive questions that need a qualified response
  • New client enquiries where billable time starts at first contact
  • Intake paperwork that staff can't be bothered chasing
  • Confidentiality requirements that rule out generic answering services
Caller

"I got served with a subpoena yesterday. Can you tell me what I need to do?"

Lyraa

"That's something only one of our solicitors can advise on — I'm an AI assistant, so I won't give legal advice. What I can do is book you in with the right person today. Is this urgent enough that I should flag it for a call-back in the next hour?"

Intake captured · Urgent call-back requested · No advice given

04 · REAL ESTATE

Catches every buyer, renter, vendor.

Agents are in showings, auctions, and inspections all week. Calls come in constantly — buyers want property details, renters want inspection times, vendors want updates. Lyraa handles all three: qualifies intent, books inspections, and routes high-value enquiries straight to the right agent's mobile.
  • Property enquiries lost because the agent is in another showing
  • Open-home RSVPs arriving as scattered texts, emails, and voicemails
  • Open-home RSVPs arriving as scattered texts, emails, and voicemails
  • After-hours buyer enquiries going to competitors who pick up
Caller · Prospective buyer

"Hi, I saw the listing on Bay Street — is the open home still on this Saturday, and can you send me the contract of sale?"

Lyraa

"Yes, Saturday 11am to 11:30. I'll RSVP you now and email the contract across. Could I get your name, email, and a contact number so Sarah can follow up after the inspection?"

RSVP logged · Contract sent · Agent notified in REX

Also a strong fit

More industries Lyraa serves.

Booking-heavy, call-heavy, service-driven businesses where missing the phone costs real money.
Hospitality

Restaurants, cafés, and venues. Takes bookings, manages cancellations, answers FAQs.

Property Management

Tenant maintenance requests, inspection bookings, rent enquiries, owner updates.

Automotive

Mechanics, panel beaters, and dealerships. Service bookings, quote enquiries, loan vehicles.

Beauty & Wellness

Salons, spas, physio, massage. Bookings, rescheduling, no-show reduction via reminders.

Also supported

Works well for dozens more trades and services.

If your business is call-driven and booking-heavy, Lyraa handles it out of the box. No special training or custom setup needed.

Cleaning

Landscaping

Painting

Carpenters

Handymen

Builders

Fencing

Roofing

Concreters

Pool maintenance

Arborists

Pest control

Not for us (yet)

We don't currently support medical, dental, or clinical practices. Handling clinical calls responsibly requires dedicated training data and a track record we haven't built yet. We'll be there — just not today. In the meantime, we also don't accept businesses in adult or gambling services.

Don't see yours?

If your business runs on calls, Lyraa fits.

Start the 14-day free trial, or talk to us about your specific setup.

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