Industries
Where Sakhii already knows the conversation.
The calls are different in every business. These are the ones we have tuned questions, hand-overs and follow-ups for.
Banking and lending
Loan leads go cold within hours and overdue accounts need polite, consistent follow-up. Sakhii qualifies loan applicants, chases pending documents, and runs pre-due and post-due EMI reminders inside your calling window, with every promise to pay written back to the account.
- Pre-due and post-due EMI reminders
- Promise to pay, with a UPI link on WhatsApp
- Loan eligibility questions asked in order
- Hardship and disputes handed to a person
Sakhii
Hello, this is Sakhii, an AI assistant from Metro Finance. Your EMI of ₹6,850 is due on Friday. Shall I send the payment link now?
Customer
Yes, please send it.
Sakhii
Sent on WhatsApp. Thank you, and have a good day.
Payment link sent. Reminder closed.
Insurance
Policies lapse when renewal reminders are missed, and claim calls pile up at the front desk. Sakhii calls ahead of each renewal, answers premium and cover questions from your documents, books advisor calls for new leads, and gives claim status updates.
- Renewal reminders with a payment link
- Health, motor and term leads qualified
- Claim status read from your system
- Advice always routed to a licensed advisor
सखी
नमस्ते, मैं सुरक्षा इंश्योरेंस की AI असिस्टेंट सखी हूँ। आपकी कार पॉलिसी 12 तारीख को रिन्यू होनी है।
ग्राहक
प्रीमियम कितना है?
सखी
₹14,200 है। क्या मैं पेमेंट लिंक व्हाट्सऐप पर भेज दूँ?
Renewal link sent. Policy flagged for follow-up.
Healthcare and diagnostics
Hospitals, clinics and diagnostic labs miss calls at the front desk every day. Sakhii books and reschedules appointments, schedules home sample collections, gives report status and sends preparation reminders. Clinical questions always go to your staff.
- Appointments booked against doctor availability
- Home collections with address and slot
- Report status and preparation instructions
- Medical questions handed to a person
Sakhii
Good morning, Sakhii from City Diagnostics. How can I help?
Caller
I need a full body check-up at home tomorrow.
Sakhii
I have 7 to 8 AM or 8 to 9 AM. Please don’t eat after 10 tonight. Which slot suits you?
Home collection booked. Preparation SMS sent.
Real estate
Property enquiries arrive from portals and ads at all hours, and the first developer to call back usually gets the visit. Sakhii calls each one immediately, asks about budget, configuration and timeline, and books the visit on your sales team’s calendar.
- Instant call-back on portal and ad enquiries
- Budget, BHK, location and timeline on every call
- Site visits booked and confirmed on WhatsApp
- Hot buyers handed to the right sales manager
Sakhii
Hello, this is Sakhii from Surya Homes about your 2BHK enquiry. What budget are you considering?
Caller
Around 80 lakh, ready to move.
Sakhii
We have two options in that range. Would Sunday at 4 PM work for a visit?
Visit booked. Lead marked hot. Brochure sent on WhatsApp.
Education and EdTech
Coaching centres, schools, colleges and online courses get a flood of enquiries every season. Sakhii answers fee, batch and syllabus questions from your brochure, calls back form fills, books counselling sessions and demo classes, and reminds parents about fee due dates.
- Admission questions answered from your documents
- Demo classes and counselling booked
- Fee and batch-start reminders
- Hindi, Tamil, Telugu and Kannada for parents
सखी
नमस्ते, मैं विद्या एकेडमी से सखी बोल रही हूँ। आपने NEET बैच के बारे में पूछा था।
अभिभावक
हाँ, वीकेंड बैच की फ़ीस क्या है?
सखी
वीकेंड बैच की फ़ीस ₹48,000 है। क्या मैं इस रविवार डेमो क्लास बुक कर दूँ?
Demo class booked. Fee details sent on WhatsApp.
D2C and e-commerce
Cash-on-delivery orders, delivery questions and abandoned carts all need a call. Sakhii confirms COD orders before dispatch, converts them to prepaid, follows up on failed deliveries, recovers carts, and answers where-is-my-order calls.
- COD confirmation before dispatch
- Prepaid conversion with a payment link
- Failed delivery and return follow-ups
- Shopify orders called automatically
ಸಖಿ
ನಮಸ್ಕಾರ, ನಾನು ಅನ್ನಪೂರ್ಣ ಸ್ಟೋರ್ಸ್ನಿಂದ ಸಖಿ. ನಿಮ್ಮ ₹1,299 ಆರ್ಡರ್ ಖಚಿತಪಡಿಸಲೇ?
ಗ್ರಾಹಕ
ಹೌದು, ನಾಳೆ ತಲುಪಿಸಿ.
ಸಖಿ
ಧನ್ಯವಾದಗಳು. ನಾಳೆ ಸಂಜೆ 6 ರೊಳಗೆ ತಲುಪುತ್ತದೆ.
COD order confirmed. Dispatch released.
Logistics and delivery
Every failed delivery costs a second trip. Sakhii calls ahead to confirm the address and a delivery slot, follows up after failed attempts, and answers shipment status calls, so drivers spend less time on the phone.
- Address and slot confirmed before dispatch
- Failed attempts rescheduled the same day
- Shipment status calls answered
- Driver and hub escalations routed
Sakhii
Hello, Sakhii from Swift Logistics. Your parcel is out for delivery today. Will someone be home between 2 and 5 PM?
Customer
No, deliver tomorrow morning please.
Sakhii
Done. Tomorrow, 9 AM to 12 noon. You will get an SMS with the tracking link.
Delivery rescheduled. Second trip avoided.
Automotive dealers
Dealers juggle new-car enquiries, test drives, service due dates and insurance renewals. Sakhii calls ad and website leads, books test drives, reminds owners when service is due, and answers on-road price questions from your price list.
- Test drives booked from every enquiry
- Service due reminders and bookings
- On-road price and offer questions answered
- Exchange enquiries passed to sales
சகி
வணக்கம், நான் சூர்யா மோட்டார்ஸிலிருந்து சகி. உங்கள் காருக்கு சர்வீஸ் நேரம் வந்துவிட்டது.
வாடிக்கையாளர்
சனிக்கிழமை கொண்டு வரலாமா?
சகி
சனிக்கிழமை காலை 10 மணிக்கு புக் செய்துவிட்டேன். பிக்-அப் வேண்டுமா?
Service booked. Pick-up requested.
Travel and hospitality
Travel enquiries are seasonal and price-sensitive, and hotel front desks are busy. Sakhii calls back every package enquiry, captures dates, travellers and budget, confirms bookings, and answers guest questions about check-in, amenities and cancellations.
- Dates, travellers and budget captured
- Package options shared on WhatsApp
- Booking confirmations and pre-arrival calls
- Guest questions answered day and night
సఖి
నమస్కారం, నేను స్టార్ హాలిడేస్ నుండి సఖి. మీరు కేరళ ప్యాకేజీ గురించి అడిగారు.
కస్టమర్
అవును, నలుగురికి డిసెంబర్లో.
సఖి
మూడు ఆప్షన్లు వాట్సాప్లో పంపుతాను. రేపు మా నిపుణులతో కాల్ బుక్ చేయమంటారా?
Options sent. Expert call booked.
Home improvement and solar
Solar installers, interior designers, pest control and appliance service teams live on inbound enquiries. Sakhii qualifies each one, books site surveys and technician visits, sends reminders, and collects feedback after the job.
- Roof size, bill amount and location captured
- Site surveys and technician visits booked
- Reminders the day before a visit
- Feedback call after every job
Sakhii
Hello, Sakhii from SunPower Homes about your rooftop solar enquiry. What is your average monthly electricity bill?
Customer
About four thousand rupees.
Sakhii
A 3 kW system would suit you. Can our engineer visit for a free survey on Thursday at 11?
Site survey booked. Lead qualified.
Staffing
Recruiters spend hours on first-round calls. Sakhii screens applicants with your questions, checks availability, notice period and expected salary, schedules interviews, and follows up before joining dates to reduce drop-offs.
- Structured screening questions, every time
- Notice period, location and salary captured
- Interviews scheduled on recruiter calendars
- Pre-joining calls to reduce drop-offs
Sakhii
Hello Priya, this is Sakhii, an AI assistant from TalentBridge, about the customer support role you applied for. Do you have a minute?
Candidate
Yes, go ahead.
Sakhii
Thank you. What is your current notice period, and are you comfortable with rotational shifts?
Screening complete. Interview scheduled.
Outsourced CX and BPO
Contact centres use Sakhii to absorb peak volumes, cover nights and holidays, and run high-volume outbound campaigns, while human agents take the conversations that need them. Every call comes with a recording, transcript and disposition.
- Overflow and after-hours cover
- Outbound campaigns at scale
- Warm transfer to human agents
- Recordings, transcripts and dispositions for QA
Sakhii
Thank you for calling. All our agents are busy, and I can help with most requests. What is your query about?
Caller
I want to update my registered address.
Sakhii
I can do that. I will verify your account first, then take the new address.
Request handled. Ticket logged. No queue.