Legal
Privacy policy
Draft outline. Final wording must come from legal counsel and reflect the Digital Personal Data Protection Act, 2023, TRAI’s Telecom Commercial Communications Customer Preference Regulations, 2018, and Singapore law where applicable.
1. What this policy covers
Customers of Sakhii, the people their agents call, and visitors to this website.
2. What we collect
Account details, call recordings, transcripts, lead details, payment records and website usage.
3. Why we use it
To provide the service, bill you, keep it secure and improve call quality.
4. Recordings and AI
How calls are recorded, transcribed and summarised, and whether any data trains models.
5. Who we share it with
Telephony, speech, messaging and payment providers that process data on our behalf.
6. Where data is stored
Locations of servers and how cross-border transfers are handled.
7. How long we keep it
Default retention, and the retention you set in the panel.
8. Your rights
Access, correction, erasure and grievance redressal, and how to make a request.
9. Contact
Our grievance officer and legal@sakhii.io.
Questions: legal@sakhii.io