Commerce · 7 Sept 2026 · 4 min read
Cutting returns with a 40-second confirmation call
Cash-on-delivery orders that are never confirmed are the ones most likely to come back. A short call before dispatch changes that.
Many cash-on-delivery returns are avoidable: wrong addresses, impulse orders the customer has forgotten, or nobody home on delivery day.
Confirm before you ship
A short call after the order and before dispatch confirms the customer still wants it and that the address is right. Orders that can’t be confirmed can be held instead of shipped.
Fix the address on the call
Customers often notice a missing landmark or an old address when it is read back to them. Capture the change and write it back to your store immediately.
Offer prepaid, gently
A small discount for paying ahead by UPI, with the link sent during the call, converts some COD orders to prepaid. Keep the offer simple and never pushy.
See it on your own calls
Book a 30-minute demo and hear Sakhii call your phone.