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Notes on voice AI for Indian businesses.
Practical guides on calling, collections, languages and compliance, from the team building Sakhii.
How to run respectful EMI reminder calls at scale
Reminders work when they are early, polite and easy to act on. Here is how to set up an AI collections agent that borrowers don't dread.
2 min read Sales · 21 Sep 2026Why the first call back wins the lead
A lead is never warmer than the minute after it fills your form. What changes when every enquiry gets a call within seconds.
2 min read Languages · 14 Sep 2026Speaking the customer’s language, literally
Customers switch languages mid-sentence. A voice agent for India has to follow them without making it a moment.
1 min read Commerce · 7 Sep 2026Cutting returns with a 40-second confirmation call
Cash-on-delivery orders that are never confirmed are the ones most likely to come back. A short call before dispatch changes that.
1 min read Product · 30 Aug 2026Writing instructions your voice agent will follow
Good agent instructions read like a briefing for a new team member, not like code. A practical structure that works.
2 min read Compliance · 22 Aug 2026Why Sakhii always says she is an AI
Telling customers they are speaking to an AI assistant costs nothing and builds trust. How we handle disclosure, consent and records.
1 min read Product · 15 Aug 2026What to measure in your first month of AI calling
Connect rate, outcomes and hand-overs tell you more than call counts. A simple scorecard for the first 30 days.
2 min read Languages · 8 Aug 2026Setting up a helpline in Hindi and Tamil without hiring for both
One agent, two languages, one knowledge base. How to launch a multilingual support line in a week.
1 min read