Legal
Acceptable use
Draft outline. Final wording must come from legal counsel and reflect the Digital Personal Data Protection Act, 2023, TRAI’s Telecom Commercial Communications Customer Preference Regulations, 2018, and Singapore law where applicable.
1. Calls you may place
Only to people who have given consent or have an existing relationship with you.
2. Calls you may not place
Harassment, debt threats, impersonation, political robocalls and anything unlawful.
3. What agents may not say
Medical, legal or financial advice; false claims; pretending to be a person when asked.
4. Calling hours and DNC
Respecting calling windows and do-not-call lists at all times.
5. Messaging
Using approved templates for WhatsApp and DLT-registered templates for SMS.
6. Enforcement
How we investigate misuse and when we suspend accounts.
Questions: legal@sakhii.io