Legal
Refund and cancellation
Draft outline. Final wording must come from legal counsel and reflect the Digital Personal Data Protection Act, 2023, TRAI’s Telecom Commercial Communications Customer Preference Regulations, 2018, and Singapore law where applicable.
1. Cancelling a plan
Plans run for 30 days from payment and are not renewed unless autopay is on.
2. Changing plans
A new plan starts a fresh 30-day period; unused days are not carried over.
3. Wallet balance
When wallet top-ups can be refunded, and how.
4. Failed or duplicate payments
How we reverse charges that should not have happened.
5. How to request a refund
Raise a request from Help & support in the panel or write to support@sakhii.io.
6. Timelines
How long refunds take to reach your account.
Questions: legal@sakhii.io