Languages · 8 Aug 2026 · 4 min read
Setting up a helpline in Hindi and Tamil without hiring for both
One agent, two languages, one knowledge base. How to launch a multilingual support line in a week.
Hiring support staff for every language your customers speak is slow and expensive. A single AI agent can answer in each customer’s language from the same knowledge base.
Start with your top twenty questions
Order status, refunds, timings and the questions your team answers every day. Write the answers once, in English if that is easiest.
Test in each language
Call the agent yourself, or ask colleagues who speak Hindi and Tamil to try it. Note anything that sounds unnatural and adjust the instructions.
Decide what always goes to a person
Complaints, cancellations above a certain value or anything sensitive. Set those as hand-over rules from day one.
See it on your own calls
Book a 30-minute demo and hear Sakhii call your phone.