Languages · 14 Sept 2026 · 4 min read
Speaking the customer's language, literally
Customers switch languages mid-sentence. A voice agent for India has to follow them without making it a moment.
A borrower in Bengaluru might answer in English, explain a problem in Kannada and confirm the amount in English again. A customer in Lucknow mixes Hindi and English in the same sentence. Both are normal conversations.
Detect, then follow
The agent should notice which language the customer is speaking and reply in it, without asking them to choose from a menu. When the customer switches, the agent switches.
Write prompts once
You should not have to maintain five copies of your script. Write the instructions once, and let the agent speak them naturally in each language.
Get native speakers to review
Before going live in a language, have a native speaker listen to a handful of test calls. Small things like how a name is pronounced or how polite a phrase sounds matter more than vocabulary.
See it on your own calls
Book a 30-minute demo and hear Sakhii call your phone.