Product · 15 Aug 2026 · 5 min read
What to measure in your first month of AI calling
Connect rate, outcomes and hand-overs tell you more than call counts. A simple scorecard for the first 30 days.
In the first month, the question is not how many calls the agent made but whether those calls did the job you hired it for.
Connect rate
How many dialled calls were answered. If it is low, look at calling hours, caller ID and the number of retries before changing the script.
Outcome rate
Of the calls answered, how many ended with the outcome you wanted: a booking, a promise to pay, a confirmed order. This is the number to improve week by week.
Hand-over rate
How often the agent passed a call to a person, and why. A few hand-overs are healthy; many on the same topic usually means the knowledge base is missing something.
Listen to ten calls a week
Numbers miss tone. Ten recordings a week, picked at random, will show you more about what to fix than any dashboard.
See it on your own calls
Book a 30-minute demo and hear Sakhii call your phone.