Customer pulse
Hear what customers think, in their own words.
People answer a short call far more readily than a long form. Sakhii asks your survey questions after a delivery, visit or support ticket, records ratings and open feedback, flags unhappy customers for a call-back, and summarises themes for your team.
Post-delivery feedback
English · 0:22
00:00
Sakhii
Hello, this is Sakhii, an AI assistant from Annapoorna Stores. Your order arrived yesterday. On a scale of 1 to 5, how was it?
00:08
Customer
Three. The box was damaged.
00:11
Sakhii
I am sorry about that. Was anything inside damaged too?
00:15
Customer
One jar was cracked.
00:17
Sakhii
Thank you for telling me. I have raised a replacement request, and our team will call you today.
00:22
Re-enacted call with consenting voice actors. Names, numbers and amounts are made up.
What this agent does on every call.
Ratings
NPS, CSAT or your own scale, asked the same way every time.
Open feedback
Customers explain in their own words and language.
Follow-up
Low scores flagged and routed for a call-back.
Summaries
Themes and sentiment across all calls, not just averages.
Timing
Calls after delivery, visit or ticket closure, inside your hours.
Exports
Results to Sheets, your CRM or webhooks.
Hear it on your own phone.
Book a demo and we will set up this agent with your own script and data, then call your phone with it.